Origo launches whole-of-market Unipass Letter of Authority

Origo has launched whole-of-market provider coverage for its Unipass Letter of Authority (ULoA) technology, as part of a series of significant upgrades to the service.

ULoA is the first holistic service of its kind to give advisers a single method for sending all LoA requests to any UK platform and product provider for free.

Developed with feedback from the industry, having whole-of-market provider coverage creates a one-stop-shop for advisers to access all of their LoA requests and information through the same secure digital portal. Importantly, the service is also entirely free for advisers to use.

ULoA is an award-winning GDPR-compliant service designed to solve the issues and delays experienced between advisers, providers and platforms when sending and receiving LoAs. It makes submitting LoAs fast and efficient with just one standardised information request form required for client data and policy details, which can be sent to multiple providers and platforms.

Advisers want to make sure that when they submit a Letter of Authority request, it includes all the necessary information needed to process the request. This might include details about the client or specific financial products they’re asking the provider about. We have enhanced ULoA to enable advisers to upload a checklist for any specific data points they need. Once the checklist is uploaded, it is sent along with the LoA request to the provider(s). This ensures the provider knows exactly what information the adviser is requesting, making the process more efficient, and reducing the chances of missing or incorrect data.

Anthony Rafferty, CEO of Origo, comments: “Bridging the gaps between advisers, providers and platforms has always been our focus at Origo. This significant enhancement to ULoA marks a major milestone in making the LoA process smoother and quicker for everyone involved.

“Having already taken steps to digitise and enhance security around LoAs, we listened to feedback from advisers and it became clear the missing piece of the puzzle was covering the whole provider and platform market, so that advisers can handle all their LoA requests on one easy-to-use system.

“Streamlined digital processes are the future for LoAs, far from the onerous delays, frustrating phone calls and manual methods of the past. This is better for advisers, better for providers and, crucially, it also means better consumer outcomes.

“Unipass Letter of Authority is free for advisers to use and with these new features now live in the service, we look forward to hearing what you think.”

Debbie Condon, Founding Director at Intuitive Support Services, comments: “Our team here at Intuitive have always struggled to understand why providers' requirements and standards around LoAs vary so drastically. This, coupled with lengthy turnaround times and chasing updates, is why I feel that real change has long been needed in the industry.

“Now with whole-of-market provider coverage, Origo’s solution is undoubtedly a welcome development for anyone handling LoAs and marks a significant step forward for our industry. The Intuitive team are excited to put it to the test and get rid of LoA headaches once and for all.”

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