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Unipass Letter of Authority

Unipass Letter of Authority

Join the Letter of Authority Revolution

Our award-winning service, Unipass Letter of Authority (ULoA) is a flexible, secure, digital service, which provides one centralised hub to receive, review and receipt letters of authority. Giving your business more time to focus on its priorities. We've designed our service with input from advisers, platforms and providers in our user group.

Our latest update allows providers and platforms to join in the most flexible way:

  • Receive digital requests from advisers and fulfil using your own response packs, with guaranteed, secure delivery.
  • Join the service in a flexible way - sign up with one product to begin with, and roll out to more when you're ready.

Legal & General, Aviva, Royal London, James Hay, LV= and Scottish Widows Platform (Formerly Embark Platform) have joined Unipass Letter of Authority.

Find out about Aviva's pilot | Royal London's pilot.

Award-winning service

Following a demonstration of Unipass Letter of Authority at FTRC's Empowering Advice Through Technology 2023 conference, the service was awarded a 'Best in Show' award. In one of 12 demonstrations on the day our Head of Business Development, Matt Noble, showcased how smooth the end-to-end digital LOA request and fulfilment process is.

FTRC Empowering Advice Through Technology Best in Show Winner 2023

Save time and money

  • No more use of unsecure email, risking client data.
  • Upload your own fulfilment pack.
  • Chaser calls take up valuable time. Set expectations and progress directly on Unipass Letter of Authority, removing the need for advisers to call up.
  • Requests can be prioritised and allocated to the relevant team for action.
  • Get started quickly either through the user interface or integrating via the APIs.

Reduce your carbon footprint

No more post

No more stamps

No more printing

Data security and GDPR compliance

  • Built with Unipass at its core, ULoA is trustworthy and secure. Whether you're working from home or in the office, it's safer for you and safer for your clients.
  • Use your current process, but smarter. Upload your own fulfilment pack digitally and securely.
  • Our solution is GDPR compliant and will keep client data secure.

We’ve listened to the industry and have built this service to revolutionise the LoA process. Now it's time for advisers, providers and platforms to start saving time and money, with Unipass Letter of Authority. Get started today by contacting our Head of Consulting, David Hall.

Read our research

Welcoming New Clients to Financial Planning, a whitepaper produced in association with NextWealth, investigates the time-consuming process of onboarding new clients and the issues faced by advisers, providers and platforms. Discover the findings here.

Unipass Letter of Authority Health Check

We understand that changing your LoA process may seem like a daunting task, and we're here to take that pain away. We can help you go digital by discussing the typical processes and costs you have in fulfilling LoAs, which include:

  • Number of incoming LoAs.
  • Your due diligence and checks on the LoA requestor.
  • The various receipt methods and costs associated.
  • The number of inbound calls chasing receipt and fulfillment.
  • Actual fulfillment and any postage costs.

Whilst providers may have some common processes, there are often many specific differences which should be recognised when delivering digital change. Unipass Letter of Authority seeks to deliver consistency to your organisation, and we'd be delighted to engage with you and your stakeholders to achieve this.